Frequently Asked Questions

The online store is open 24/7, so you can order anytime. Business hours are Monday–Friday, 9 AM–5 PM, and texts and calls are answered within 48 business hours.

Every item is made to order just for you. Please allow 3–5 business days for your order to be made before it ships. Custom and large group orders can take longer, and I’ll let you know your timeline when we finalize the details.

Orders can be canceled within 24 hours of purchase if production hasn’t started. Need to change something? Reach out right away and I’ll do my best before your item is made.

You’ll get an email at each step, from order received to being made to shipped, with tracking once it ships. You can also check anytime on the Track Your Order page.

You can pay with PayPal or with a credit or debit card at checkout. Payments are processed securely.

Standard Shipping is $8.99, and it’s FREE on orders of $75 or more. Need it faster? 2-Day Shipping is $18.99. Shipping times start once your order ships, after the 3–5 business days it takes to make it.

Please check with neighbors and your local post office first, then contact me and I’ll help however I can with the carrier.

Tees come in sizes S–5XL on Gildan Softstyle shirts, and sweatshirts and hoodies are Gildan Heavy Blend. All are unisex fit. See the Size Chart for measurements. Please check it before ordering, since items are made just for you.

Often, yes! Many designs come in several shirt colors and styles, and I can put designs on tumblers, koozies and more. Send me your idea through the Custom Order page.

Absolutely. I love custom work for birthdays, weddings, family reunions, church groups, schools and game days. Start on the Custom Order page and tell me what you have in mind.

Licensed team designs need special permission, so they’re not listed in the shop. Visit Team Gear to tell me which team you’re looking for and I’ll get back to you.

I offer two ways to print. DTF (direct to film) transfers are pressed on top of the fabric, so they work on any color shirt, including black and other dark colors, and on 100% cotton. Sublimation turns the ink into a gas that bonds into the item itself, so the print is super bright, smooth and permanent. It won’t crack, peel or fade. Sublimation only works on white or light-colored items, and fabric must be at least 65% polyester. It’s also how I print tumblers, mugs, ornaments, signs and other keepsakes.

Want a dark shirt or a cotton shirt? Choose DTF (our regular apparel listings). Want a full-color photo, an edge-to-edge design, or a tumbler, mug or keepsake? Choose sublimation (see the Sublimation shop). Not sure? Just ask, or pick “Not sure” on the Custom Order form and I’ll choose the best one for your item.

Wash inside out in cold water on a gentle cycle. Tumble dry low or hang dry. Don’t iron directly on the design.

No. Tumblers and drinkware are hand wash only and not dishwasher or microwave safe. Koozies, towels and accessories should be spot cleaned or hand washed gently.

Wash sublimation shirts, socks, towels and pillow covers inside out in cold water with mild detergent. Skip bleach and fabric softener, and tumble dry low or hang dry. Mugs, tumblers and glassware are hand wash only. Wipe ornaments, signs, photo panels and other hard items with a soft, damp cloth.

Because items are made to order and many are personalized, all sales are final. I can’t accept returns or exchanges for change of mind, size or color. Please double-check sizes and details, and feel free to ask me anything before you order.

I’ll make it right! Email shop@faithhavencollection.com within 7 days of delivery with your order number and photos, and I’ll replace the item or issue a refund. Full details are on the Shipping & Returns page.

Choose an emailed gift card (it arrives right after checkout) or a printed card mailed to you for $1.99 shipping. Amounts range from $10 to $100. Get a gift card or check a balance.

Join the email list and get 10% off your first order, plus new designs and holiday deadlines. Look for the sign-up box on the site.